This Privacy Policy describes how ARX Training LLC ("ARX Training," "we," "us," or "our") collects, uses, and shares information when you use our website at arx-training.com, the ARX Command mobile application, and related services (collectively, the "Services").
1. Information We Collect
Information You Provide
When you create an account, register for training, or contact us, we may collect:
- Name and contact information (email address, phone number)
- Church or organization name and role
- Account credentials (username and password)
- Payment information (processed securely through Stripe)
- Training preferences and scheduling information
- Communications you send to us
Information Collected Automatically
When you use our Services, we may automatically collect:
- App usage data and feature interaction patterns
- Device information (device type, operating system, unique identifiers)
- Log data (access times, pages viewed, IP address)
- Location data (only when explicitly enabled for emergency features)
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our Services -- deliver training programs, operate the ARX Command app, and manage your account
- Communicate with you -- send training confirmations, scheduling reminders, account alerts, and respond to your inquiries
- Improve our products -- analyze usage patterns to enhance features, fix issues, and develop new capabilities
- Process payments -- handle transactions for training programs and app subscriptions
- Ensure safety and security -- protect against unauthorized access and maintain the integrity of our Services
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
- Service providers -- We work with trusted third-party providers who assist in operating our Services, including Supabase (database and authentication), Stripe (payment processing), and Expo (app delivery). These providers are contractually obligated to protect your data.
- Legal requirements -- We may disclose information if required by law, regulation, legal process, or governmental request.
- Safety -- We may share information when we believe it is necessary to protect the safety of our users, the public, or ARX Training.
- Business transfers -- In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We take the security of your data seriously and implement appropriate measures to protect it, including:
- Encryption of data in transit and at rest
- Secure authentication through industry-standard protocols
- Regular security reviews of our systems and infrastructure
- Access controls limiting who can view personal information
- Secure payment processing through PCI-compliant providers
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access -- You may request a copy of the personal information we hold about you.
- Correction -- You may request that we correct any inaccurate or incomplete information.
- Deletion -- You may request that we delete your personal information, subject to certain legal exceptions.
- Opt-out -- You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
6. Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or through the Services. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: